No. EAR SOUND HUB products are everyday hearing support devices designed to enhance speech clarity and listening comfort in common situations like conversations, TV, and restaurants. They are not a substitute for medical diagnosis, treatment, or professional advice. If you have specific hearing conditions, pain, sudden hearing loss, or recent changes in hearing, please consult an audiologist or physician first. Our guidance is informational and intended for general wellness use.

Typical listening time is up to ~25 hours per charge depending on your volume level, environment, and usage patterns (e.g., continuous streaming uses more power). The charging case can provide multiple additional top-ups so you can comfortably get through long days and weekends. A full recharge usually takes about ~2 hours. To maximize battery health, avoid extreme heat/cold and don’t store the device fully depleted for extended periods.

Yes. The device supports Bluetooth so you can take calls and listen to media on compatible phones. For the most stable connection, keep your phone within a few feet, avoid heavy RF interference (crowded Wi-Fi areas), and ensure your OS and app are updated. If audio drifts or drops, toggle Bluetooth off/on and re-pair — this resolves most issues within seconds.

You can switch between modes like Quiet, Voice-Focus, and Tinnitus Masking. Quiet mode reduces background noise for calm environments; Voice-Focus emphasizes speech cues in conversations; Tinnitus Masking layers gentle sound to help reduce the perception of ringing. While many users report comfort, tinnitus masking is not a medical treatment. If tinnitus changes suddenly or worsens, consult a professional.

Start with the medium eartip. Insert gently, then rotate until it feels sealed yet comfortable — a good seal improves clarity and reduces feedback. If you hear whistling (feedback), try a larger tip, lower the volume slightly, or reseat the device. Clean tips regularly with a soft, dry cloth; replace worn tips to maintain performance.

• Best comfort: aim for snug but not tight; you shouldn’t feel pressure after a few minutes.
• Best clarity: a proper seal reduces outside noise and strengthens speech cues.
• Hygiene: remove earwax buildup on tips and the mesh filter to avoid muffled sound.

Typically: Left/Right devices, charging case, USB charging cable, a set of eartips (S/M/L), cleaning tool, and a quick-start guide. Contents may vary slightly by batch or promotion; please refer to your product page for the exact list.

We typically process orders within 1–3 business days. Standard U.S. delivery is usually 5–8 business days depending on your location and the carrier. During peak seasons or severe weather, carriers may experience delays — we’ll keep you updated as best as possible.

Business days exclude weekends and public holidays.

You’ll receive a shipping confirmation email with a tracking link once your parcel is handed to the carrier. You can also visit Track My Order any time using your order number and email. If tracking doesn’t update after 48 hours, contact us and we’ll look into it for you.

If your order hasn’t moved to “in transit” yet, we can usually update the address. Please message us as soon as possible via Contact with your Order Number and the correct address. Once the package is with the carrier, rerouting may not be possible or may incur a fee set by the carrier.

We frequently run Free U.S. Shipping promotions. Exact offers can vary, so please check the banner or Shipping Policy for current details. Taxes and duties (if applicable) are calculated at checkout in line with local regulations.

Weather, peak volume, and carrier network constraints can affect delivery windows. If your tracking hasn’t moved for several business days or shows “delivered” but you can’t locate the package, check safe spots, ask neighbors, and allow 24 hours for a potential follow-up scan. Still missing? Contact us — we’ll coordinate with the carrier and guide next steps.

We offer a 30-day trial so you can experience daily improvements in real-life scenarios. If it’s not the right fit, you can submit a request through our Refund Policy. Please return all basic accessories included in the box. Certain consumables may be non-returnable for hygiene reasons (we’ll indicate this in the policy).

We’re sorry for the trouble — please take photos or a short video and contact us via Contact with your Order Number. Our team will help with a replacement or repair according to warranty terms. Keep the packaging until we confirm the next steps.

Your device is covered by a 12-month limited warranty against manufacturing defects. This typically includes issues with internal electronics, charging faults, or unexpected device failure under normal use. The warranty does not cover accidental damage, unauthorized modifications, or normal wear and tear. For any questions, contact us with your order details.

• Request submitted within the 30-day trial window.
• Product returned with basic included accessories (case, cable, tips, etc.).
• Follow the steps outlined in our Refund Policy.

We process refunds to the original payment method after inspection. Timing may vary by bank.

We accept major cards and popular digital wallets depending on the active payment gateway in your region. If a method fails, try an alternate card/wallet or contact your bank for verification. You can also reach us for a secure payment link if needed.

Taxes are calculated based on local regulations and applied at checkout where required. The final amount will be shown before you confirm your order.

We handle your information in line with our Privacy Policy, which explains what we collect, why we collect it, and your rights. We use reputable payment processors and do not store full card details on our servers.

Our products support everyday hearing comfort and do not replace professional medical care. If you experience pain, sudden hearing changes, dizziness, or any unusual symptoms, discontinue use and consult a professional. Keep devices and small parts (like tips) away from children and pets.

Send us a message via Contact with your Order Number and a clear description of the issue (screenshots or a short video help a lot). We’ll reply with tailored steps, and if needed, arrange a replacement or repair.

Check the “Quick Start” section on your product page and the printed guide in the box. If you need a PDF or a simplified walkthrough, ping us — we’ll share a link you can save for later.